The CASE Framework for Business Operations provides an approach for organizations to manage the administration of the organization while focusing on fulfilling its mission.
Communicate the vision and goals of the organization to everyone involved in the development of the plans to create, deliver, and support the program needs.
Align the program offerings with the strategy, defining how each particular program fulfills the mission, meets a need of those being served, and the requirements for the support functions of the organization.
Steward the resources to deliver the programs, by prioritizing the needs and requirements of the mission-fulfilling programs and planning the allocation of resources based on expected impact.
Evaluate the performance of the programs and the organization to provide a feedback loop for learning as a result of taking action in working toward the established goals.