Business Operations Deployment Survey

THANK YOU for participating in the Business Operations Diagnostic for you organization!

This Operations Deployment assessment will provide a basis for a conversation on the next steps toward improving your organization’s operational efficiency.

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Organization Name *

1. Our organization provides the proper tools needed to monitor and promote operational excellence. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

2. Specific people have been assigned roles and responsibilities for promoting and fostering operational excellence. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

3. Our organization has formally adopted one or more process or operational excellence models (e.g., Lean, Agile, TQM, SCOR, etc). *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

4. I understand the operational policies that are related to my daily work activities. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

5. Our teams measure daily and/or weekly activity goals. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

6. Our organization identifies and hires the appropriate number of people to effectively perform the work tasks. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

7. Our company has identified and documented opportunities for continuous improvement. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

8. Our organization's strategic goals are aligned and supported throughout our daily activities. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

9. Our company has a well thought out and documented business continuity plan. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

10. We have a formal monthly replanning (or forecasting) processes to work with internal and external stakeholders (suppliers and customers). *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

11. Our organization has effectively adopted and integrated our chosen operational excellence models across all functions and departments. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

12. Our organization has established processes to incorporate ongoing changes and improvements. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

13. Our organization has documented procedures that have been adopted and adhered to within daily activities. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

14. Our organization considers the environmental impact of our operations. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

15. Our organization effectively collaborates with our suppliers in the planning of purchase orders and future requirements. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

16. Continuous improvement is a concept that is woven into our organization's culture. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

17. All of our internal stakeholders are fully engaged in striving toward operational excellence. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

18. Our company's key systems provide the information we need in a timely manner to run our business. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

19. Our organization consistently measures performance against the operating plan (or budget). *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

20. Our teams understand how the activity goals support the strategic direction of the business. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

21. Our leadership effectively communicates policies in support of operational excellence throughout the organization. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

22. We have a three- to five-year strategic plan that is used to shape and direct the decisions of our organization. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

24. Our organization monitors the financial activities on a daily or weekly basis. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

25. Our people are encouraged to offer ideas around process improvements. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

26. Our internal stakeholders understand how operational excellence is measured. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

27. Our organization has established regular ongoing training on operational excellence. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

28. We have a formal yearly planning processes to work with internal and external stakeholders (suppliers and customers). *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

29. There are procedures in place to monitor the deployment of operational excellence activities. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

30. We have identified key suppliers that could potentially disrupt our operations if their supply is cut off for an extended period of time. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

31. Our organization uses a variety of methods, practices, and strategies to optimize performance. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

32. Our company has at least two people cross-trained for every key task. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

33. Our organization provides the appropriate tools, equipment, and facilities to safely and effectively perform the work tasks. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

34. Our organization consistently measures performance against current market trends. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

35. Our organization takes into consideration our customer's needs throughout the established processes and workflows. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

36. Our company has formal yearly planning and budgeting processes. *

Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree
Completely Disagree	1	2	3	4	Neutral	6	7	8	9	Completely Agree

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